30 Day Return/Refund Policy
Item(s) should be reported for return within 14 days from the confirmed delivery date. If you are receiving separate parcels from the same order, please report each request individually (unless otherwise agreed).
How to apply for a Return/Refund?
- Simply fill in our Return Form and select your option. You can choose to return for a REFUND, a REPLACEMENT or a STORE CREDIT.
NEW: We now offer FREE Returns (with our prepaid shipping label) for our customers located in the following countries:
- United Kingdom
For the rest of the countries the buyer is responsible for paying return shipping costs for items returned for a REFUND and/or REPLACEMENT.
When returned for a STORE CREDIT, the buyer will be compensated for shipping costs. Shipping costs will be compensated in the store credit, on top the value of the original purchase amount.
In most cases, returns will be accepted and processed in our headquarters in the Netherlands.
Return shipments will only be accepted accompanied by a Track and Trace label. The Track and Trace number should be sent to Simple Moderne as soon as transport is arranged.
Return for a REFUND:
Choose this option if you prefer to be compensated for the return item(s) back to your original method of payment.
NEW: Return for a STORE CREDIT:
Return for a STORE CREDIT and get your return shipping costs compensated, along with the purchase value in the form of a STORE CREDIT. Store credits can be redeemed for further purchases at Simple Moderne. A great way to try out a new style again!
DISCLAIMER: Store credit is approved solely at the discretion of Simple Moderne. We will not accept requests for a store credit for individual items out of multiple items being returned.
Return for a REPLACEMENT:
Use this option to request a size exchange or if you wish to have some other item instead of the one ordered. You can also request for a store credit which you can use for the purchase of any other desired item.
We use high levels of control during manufacturing, packing and shipping. In the unfortunate case you have received a, wrong- or defective item, we are happy to take full responsibility and send you a replacement. We will kindly ask you for your collaboration by providing us with photographic evidence and a detailed description of the issue. Together with your return form, we can then assess and handle your request appropriately.
Returns from an order of two or more items
If all items of a multi-order are being returned, we will process this as an Order Cancellation and charge an applicable cancellation fee (10% of the original purchase value). This is meant to cover transaction costs.
We can cancel your order up until 12 hours from the time of transaction processing. When fulfilled items have already been handed over for transport, order cancellation is no longer applicable. For approved cancelled orders the return amount will always be deducted by 10% transaction costs.
For returns that do not fall under the conditions above, but will still be accepted (e.g. an approved too late registration or too late arrival), we only will supply a store credit. Return shipping costs will not be credited.
WHAT ITEMS ARE RETURNABLE?
- Items reported within 14 days of confirmed delivery*
- In original condition
- Unwashed and Unworn
- In the original packaging
*For multiple items received, report each item individually after delivery
WHAT ITEMS ARE NON-RETURNABLE?
- Items worn or washed
- Items covered in animal hair!
- Items altered from the original (ironed, tailored, sewn)
- Items smelling of perfume or detergents
- Items damaged after delivery
- Items not reported within 14 days after delivery
- Items without original tags/packaging