Though not always easy, we are on it! More than ever, we want you to feel good about yourselves and we try to give you the utmost care we can in these troubled times. A lot of things may be beyond our control, but you are in good hands, as always!
We are here for our customers with e-mail support as well as through our social media channels. We are currently also available to reach out to during the weekend. We aim to respond to all inquiries within 24 hours!
We are experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased parcel volumes. Because of this, we are doing our utmost to provide you with the best information possible.
Each product at Simple Moderne comes with an estimated delivery timeline, presented just below the ADD TO CART button. Please note that this information is currently dynamic, it differs per country and is being updated based on the most recent information provided by our partner shippers.
Due to limited numbers of shipments going in and out each country, most parcels posted via regular mail will experience delay while in transit. The status IN TRANSIT means that parcels are waiting to be flown over to the country of destination. While parcels are in TRANSIT, shipment updates will be frozen until parcels reach the country of destination where local status updates will be given. The status IN TRANSIT does not in any way imply that a parcel is lost or missing and is not a reason for refund in itself. Please understand that, when a parcel is IN TRANSIT, we will not be able to supply you with more relevant information, so at this time we would just hope for your kind patience.
99% Success Rate
Fortunately, around 99% of our shipments safely reach our customers. Hence, with some longer waiting times, we kindly ask for your understanding and, moreover, for your patience! As always, in case of actual FAILED OR LOST deliveries you are fully covered with us. Your ORDER STATUS on our website will clearly indicate if a delivery has actually failed.
Our team is working very hard to support all customers, especially those affected by longer delivery times. If your order is longer in transit or tracking does not update regularly, we kindly ask for your patience. We will investigate all inquiries, but as you may understand, we do not want to overwhelm our already overly busy shipping partners with extra work. We kindly ask you for your collaboration on this. When making your purchase, please be mindful hat shipments can (and probably will) take longer than usual. As mentioned before, together with the product description, the most updated expected delivery timeline for each product is displayed on our website.
By default, order cancellations will not be accepted when a parcel is already posted and on the way. For an order to be cancelled, this has to be requested within 24 hours of order placement.
In some exceptionally long spanning cases we may refund ahead of actual delivery. It is therefor that, by placing an order with us, the customer agrees, when after refund delivery still takes place, to return goods back to us timely and properly, according to our common Return Policy, as published on our website.
Each parcel is packed as compact as possible and treated with disinfectant spray before hand over to the shipping company. We highly recommend to wash your clothes as instructed in our Care Recommendations before long term wearing, to avoid any possible unpleasant smell or feel of used disinfectant. Items washed can of course no longer be returned. Please see our Return Policy for standard return conditions!
We also recommend to directly dispose of any packaging and to wash/sanitize your hands immediately after.
We want to thank you for your attention to this and genuinely hope we will keep outfitting you with our awesome collections :) Good health to you!
Safety and Simple Moderne
Our team is remotely dispersed, working from home with little exposure to outside influences. We are all safe and in good health!
Our production and shipping partners operate and adjust based on their local official COVID-19 regulations.