At Simple Moderne, we believe in conscious production. By offering pre-order options, we avoid overproduction and minimize waste. Each item is crafted with care upon request, ensuring quality and sustainability. While this process may take a bit longer (aiming for 5-12 days), your patience contributes to a more responsible fashion industry. Thank you for understanding and supporting our commitment to mindful production.

Netherlands:

• Mondial Relay Point Relais L - €2.99
• PostNL Standard - €5.99 / 1-2 days
• DPD Shop2Home - €5.99 / 1-2 days

Italy:

• PostNL - €9.99 / 5 days

France:

• Mondial Relay - €4.99 / 3 to 5 days
• DHL - €9.99 / 4 to 5 days
• DPD - €12.99 / 3 to 4 days
• UPS - €14.99 / 2 to 4 days

Austria:

• DPD Home - €9.99 / 4 to 5 days
• DPD Pickup Point - €6.99 / 4 to 5 days
• DHL - €14.99 / 3 to 5 days
• PostNL Parcel EU - €11.99 / 5 days

Spain:

• Mondial Relay Point Relais International - €7.99 / 6-10 days
• PostNL - €8.99 / 6 days

Germany:

• DPD Shop2Home - €8.99 / 2-3 days
• DPD Pickup Point - €6.99 / 2-4 days
• DHL Parcel Connect - €8.99
• PostNL Parcel EU - €7.99 / 2-3 days

Belgium:

• Mondial Relay Point Relais International - €3.29 / 2-4 days
• DPD Shop2Home - €7.99 / 1-2 days
• DPD Pickup Point - €5.99 / 2-3 days
• PostNL Pakket Nederland België - €7.99 / 1 day

Portugal:

• PostNL Parcel EU - €11.99 / 5-9 days

Ireland:

• DHL Parcel Connect - €19.99 / 5 to 6 days
• PostNL Parcel EU - €14.99 / 5-10 days
• DPD Shop2Home - €13.99 / 4-9 days

United Kingdom:

• DPD Home - €14.99 / 3-6 days
• PostNL Parcels non-EU - €15.99 / 6 to 7 days
• DHL - €19.99 / 1-3 days

USA:

• PostNL Parcels non-EU - $19.99 / 14 to 16 days

Finland, Latvia:

• PostNL Parcel EU - €14.99 / 5-9 days

Sweden:

• PostNL Parcel EU - €14.99 / 5-9 days
• DPD Shop2Home - €15.99 / 4-7 days

Denmark:

• DPD Shop2Home - €9.99 / 3-5 days
• PostNL Parcel EU - €12.99 / 3-7 days

Norway:

• PostNL Parcels non-EU - €14.99 / 13 to 15 days

Switzerland:

• PostNL Parcels non-EU - €14.99 / 7 to 8 days

Luxembourg:

• Mondial Relay Point Relais International - €3.99 / 4-7 days
• PostNL Parcel EU - €9.99 / 3-4 days
• DPD Pickup Point - €9.99 / 4-7 days

Slovenia:

• DPD Shop2Home - €14.99 / 4-8 days
• DHL Parcel Connect - €16.99 / 4-9 days

Malta, Cyprus, Lithuania, Estonia, Iceland, Romania, Greece:

• PostNL Parcel EU - €19.99 / 8-14 days

Australia, New Zealand:

• PostNL Parcels non-EU - $24.99 / 18 to 24 days

Company Claims:

• We aim to provide you with the least environmentally impactful shipping methods.
• Customers can choose their desired shipping method at the checkout.
• The provided shipping items are just indications taken from the courier, yet they are not a guarantee, and the exact shipping time might be impacted by other factors that are outside our control.
• All purchases are insured for lost deliveries; however, the tracking information needs to show this.
• The customer is responsible for picking up the parcel from the selected parcel shop.
• In case of unclaimed parcels - upon the parcel being returned back to us - the customer will receive the refund for the purchase yet, minus the initial shipping cost and minus the incurred return costs.
• In case the customer returns complete or part of their order, the shipping fees paid will not be refunded.

Return Policy

At Simple Moderne, we appreciate your support as a conscious consumer and value the choices you make. As a small clothing brand, we strive to provide quality products that align with your preferences. To ensure a seamless shopping experience, we have developed a return policy that reflects our commitment to sustainability and mindful consumption.

Our Philosophy

We believe in making informed choices and encourage our customers to do the same. Our intention is not to promote a trial-and-return shopping principle, but rather to foster a community of individuals who make intentional decisions about their purchases. We aim to minimize unnecessary and costly returns, contributing to a more sustainable and eco-friendly approach to fashion.

Size Assistance

We understand that finding the perfect fit can be challenging. If you are uncertain about sizing or cannot find relevant information on our site, we are more than happy to assist you personally. Feel free to reach out to us through our chat function or via email, and our dedicated team will provide guidance to ensure you make the right choice.

Return Guidelines

While we acknowledge that not every item may meet your expectations, we kindly request that you be mindful of your selections before completing your purchase. We do not expect all ordered items to fit perfectly, but we encourage you to make thoughtful decisions and buy only the pieces you genuinely plan to incorporate into your wardrobe.

Returns Process

30-Day Return/Refund Policy

 Item(s) should be reported for return within 15 days from the confirmed delivery date. 

In order to request or manage a return, kindly sign in to your customer account:

CUSTOMER ACCOUNT

IMPORTANT NOTICE:  Please take note that we do not accept refunds for items purchased from our OUTLET or items that were MADE TO ORDER. 

Return Shipping 

It is the buyer's responsibility to cover the costs of return shipping. Our headquarters, located in the Netherlands, will typically handle the processing of returns. However, we will only accept return shipments that come with a Track and Trace label. Please ensure that you send the Track and Trace number to Simple Moderne as soon as the transport has been arranged.

Refunds

Once we have received and inspected the returned items, your refund will be processed. We always refund the original method of payment used during the purchase. The refund will appear in your account within 2-7 business days, depending on your bank's processing times.

Defected/Wrong Items:

We take great care in controlling our manufacturing, packing, and shipping processes. However, if you happen to receive a defective or incorrect item, we are more than willing to take full responsibility and send you a replacement. To help us with the assessment and handling of your request, we kindly request that you provide photographic evidence and a detailed description of the issue, along with your return form. Rest assured that we will do our best to address your concerns promptly and appropriately.

Order Cancellation:

You may cancel your order within 12 hours of the transaction processing time. However, if the items have already been handed over for transport, cancellation is no longer possible. If your cancellation request is approved, a 10% transaction cost will be deducted from the return amount.

Outlet Items: Our Commitment to Sustainability

At Simple Moderne, our outlet section is a unique space where fashion meets sustainability. We offer these items at the lowest possible prices, often below wholesale, as a commitment to recycling and giving each piece a chance to find a new home.

To maintain these incredibly low prices, we regretfully cannot accept returns for outlet items. This policy ensures that we can continue offering you unbeatable deals while promoting a more sustainable approach to fashion.

Every outlet item is clearly marked on our website, and by purchasing from this section, you agree to our terms and conditions, including the non-return/refund policy. We appreciate your understanding and support in our journey towards a more eco-conscious and affordable fashion future.

WHAT ITEMS ARE RETURNABLE?

If you want to report an item within 15 days of receiving it, make sure it meets these conditions:

- It must be in its original condition.
- It must not have been washed or worn.
- It must be in the original packaging.

WHAT ITEMS ARE NON-RETURNABLE?

We cannot take in items that have been:
• Worn or washed
• Covered in animal hair
• Altered from their original state (ironed, tailored, sewn)
• Smelling of perfume or detergents
• Damaged after delivery
• Not reported within 15 days after delivery
• Without their original tags and packaging.

Disclaimer

Please note that our team is carefully inspecting every returned item to determine if it meets our return conditions and if it can be relisted for sale. In rare cases where an item does not meet our return conditions, the customer will be given the option to receive the item back or have it recycled. If the customer chooses to have the item shipped back to them, they will be asked to purchase a new shipping label.