🖤 Love It or Return It

At Simple Moderne, we believe in thoughtful fashion and shopping without unnecessary complications. While we hope you'll love every piece you choose, we understand that sometimes things don't work out.

That's why we've made returns and cancellations simple, transparent, and accessible through our self-service tools.

Order Cancellations

Changed your mind?

Orders may be cancelled until they enter fulfillment.

To request a cancellation, simply log in to your customer account and submit your request through the order management section.

Because we begin processing orders quickly, cancellation may no longer be possible once fulfillment has started. If your order has already entered fulfillment, you're still covered by our 30-day return policy after delivery.

Manage your order

Track your order, request cancellations, and view your purchase history through your customer account.

How to Start Your Return

To manage your return, simply log into your return portal here:
RETURN PORTAL

Once logged in:

1. Select your order and the items you'd like to return or exchange
2. Follow the step-by-step return instructions
3. Submit your request in just a few clicks
4. You’ll receive email updates with shipping guidelines once your return is approved

What Can Be Returned?

You can return an item within 30 days of delivery, as long as it is:

• In original, unused condition
• With all tags and packaging intact
  
• Not custom-made or personalized
• Not a gift card

Faulty or defective items? You're covered—just reach out within 7 days of delivery with a description and photos of the issue.

Free Return Options

We're making returns easier.

Customers located in the:

• United Kingdom
• United States
• Australia

currently have access to prepaid return labels through our return portal.

Simply submit your return request and, if eligible, a prepaid return label will be provided.

We're actively working on expanding this service to additional countries.

Returns From Other Countries

For countries not currently covered by our prepaid return label program, returns are still welcome within our 30-day return window.

Customers may arrange return shipping using the courier of their choice.

While not required, we strongly recommend using a tracked shipping service and retaining your shipping receipt until your return has been safely received and processed.

Exchanges

Need a different size or style?

The fastest option is to return your item and place a new order.

Once your return is approved, you're welcome to reorder the preferred size, colour, or style immediately.

Refund Options

We offer flexible refund solutions based on your preference:

• Original Payment Method – Refunded within 1–7 business days after inspection. Timing may vary by provider.
• Gift Card Refund – Instant refund once your return is processed, plus 20% added value, including a return shipping bonus.
• Store Credit – Always an option if you want to keep browsing.