SHIPPING & TRACKING

Simple Moderne offers FREE standard delivery (with no minimum order amount required) for the countries listed below.

ORDER PROCESSING

We plan 1-3 business days for order processing*

*Exceptions might apply for items on SALE or handmade items

SHIPPING

Netherlands, France & Spain

STANDARD FREE DELIVERY

4-12 business days

Couriers: Post NL, DPD,  La Poste, Correos

Other EU countries

STANDARD FREE DELIVERY

7-20 business days

DPD, Post Nord, Posten Norge, Postage to Portugal, DHL Global, DHL Germany and other local postal services

USA, UK & Canada

STANDARD FREE DELIVERY

7-20 business days

USPS, DHL, Royal Mail, Canada Post

Australia, Singapore

STANDARD FREE DELIVERY

12-20 business days

DHL, Australian Post, Singapore Post

*Please note that for shipments to the regions not listed above a standard shipping fee of 12 EUR will apply. In case of an impossible delivery your order will be canceled within 12 hours after placement.

ORDER TRACKING

After your order has been posted you will be sent an e-mail with an unique Track & Trace Code and a tracking link. You can also check the status of your order or track your parcel directly through our website

NOTICE AND CONDITIONS

A customer is solely responsible for providing a correct shipping address where goods can be safely received.


In case of failed deliveries, where a customer has provided an incorrect address or was not available to receive/collect the parcel(s) and the parcel(s) is being returned back to us, the transaction will be considered void. The full purchase amount minus standard transaction and shipping fee of 12 EUR will be refunded back to the  customer within 14 days after the parcel(s) are returned to us. 


RETURNS & REFUNDS

Simple Moderne offers a FREE (no restocking fee) 14 - day RETURN policy to create a  care free online shopping experience. If you are not satisfied with your purchase, simply choose the desired return/refund type and submit your request via our self-service return center. 

RETURN/REFUND TYPES

RETURN FOR STORE CREDIT

.100% Purchase Amount + 100% Return Shipping Costs  

RETURN FOR REFUND

.100% Purchase Amount 
*Return Shipping Costs are responsibilities of the buyer and will not be reimbursed

RETURN FOR EXCHANGE

Product size or color replacement (if available)
*Return Shipping Costs are responsibilities of the buyer and will not be reimbursed

Return Conditions

Simple Moderne will accept only reported and authorized returns, with the return address provided upon approval of the return request. Simple Moderne shall not be held responsible for returns shipped to an unauthorized or incorrect address. 

Customers are responsible for RETURN shipping costs, unless the return for STORE CREDIT is chosen, in which case we will compensate the costs of return shipment as indicated on the return package.

Return Request

Submit your request via our self-service Return Centre

ORDER CANCELLATION

We can cancel your order up until 12 hours from the time of transaction processing. When items have been handed over to shipment handlers, order cancellation is no longer available. For approved cancelled orders the return amount will always be deducted by 10% transaction costs.

If all items (from orders of two products or more) are being returned, we will treat this as an Order Cancellation with applicable cancellation fee.

QUESTIONS?

If you have any questions in regards to your order status or delivery updates, please feel free to e-mail us via: info@simplemoderne.com