Dear Ana,
We appreciate you taking the time to share your feedback, and we're truly sorry to hear about your experience.
Regarding the shipping delay, we understand your frustration and apologize for any inconvenience caused. We want to clarify that you chose the free economy shipping option, which typically has a delivery window of 14-18 days. Unfortunately, as stated during checkout, this option does not provide flexibility in delivery arrangements, such as choosing specific delivery dates or locations.
We also want to address your concerns about the quality of our items. We price our products based on various factors, including production costs, materials used, and market standards. While we strive to provide high-quality items at fair prices, we're disappointed to hear that our products did not meet your expectations.
Please know that we take customer feedback seriously, and we will use your comments to improve our services in the future.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Simple Moderne Team